|Type of paper:||Essay|
|Categories:||Video games Internet Information technologies|
You are to complete the following task in the order given:
Task A: Carry out user and task analysis. You must have a clear view of the users of this system. Consider that not everyone is comfortable with the technology. For example, you need to deal with user variation such as age or language skills. Perform a user analysis, i.e. characterize the users and identify your potential users. Clearly identify the tasks the potential users perform, and in what order. These are all user interface design considerations that you should take into account.
Understanding the users (user analysis)
The board games buyers and sellers, card games buyers as well as addicts card players are some of the most difficult customers to target because they are less likely to express their expectation of requirements. It is therefore important to survey the customers to gather information about their desired board and card games as well as determine what to stock or advertise. The proposed website will therefore be designed to enhance sales and also provide information about the products the company has in stock. The website will provide information about all the board games, puzzles as well as card games that the users can expect to find in a prime board games stock. The company will try to provide detailed product overviews including overviews of the company's monopoly games, classic games and any world bestseller games. The website will be designed in such a way that it will allow the users to browse through a wide range of best selling b=aord games and card games by sorting using names, prices, year of production, age bracket of the users and their gender. The users will also be able to view the products in a grid of roll views. On the website, there will also be bots and human customer care to give the users ideas on board games for people of all age,gender, manufacturers, and categories such as New Arrivals, Best Sellers, Board Games, and Strategy Games, role playing games, car racing games and other competitive games. The goal of most children is just entertainment. The company will therefore stock a wide range of games for both children and adults entertainment while most children are not exposed to software design, the company aims to stock the most invigorating games.
Most users are more interested in finding the best information faster, without having to overwork and flip through files. Therefore, the company will therefore include pictures, texts, and arrows to help the users access their desired files faster. A fun and engaging interface will therefore be the target. Most targeted audiences are youths who would love to save money and time.
Even though they have prior experience choosing and playing games, using online tools and navigating a website, they will be offered pop-up messages as and when they need.
The demographics o f the target market include age age groups, but the primary target market is the male children who are into playing card and board games. Secondary target market is the teenage boys and adults males. Most of these children are introduced to board games and card games early in their life so their level of expertise cust across all stages from novices(goal and task oriented), advanced beginners ( task oriented), competent players ( complex task orn]iented) and experts (interested in comprehensive and consistent mental models). The primary targets are mainly those who can understand complex problems and can easily find solutions. They are also interested in learning about new concepts and can easily interact with other players both online and offline
Task analysis: Complete description of tasks, subtasks, and methods for performing tasks.
Analysis of users tasks users are interested in browsing the available games, their prices, and availability. They can also make decision whether to buy or order
Function analysis the website is supposed to display or showcase the card and board games, their prices, stock level costs, manufacturers, and shipping charges.
Task-Function allocation the website will have multiple web pages for different products categories, answers for the frequently asked questions, information about the company, the company's business blog, videos on how to view and purchase products safety and securely online, the location of the company, the company's customer service contacts, the companies shipping and returns policy as well as the payment options.
There will be external links to board games association, mind lab as well as an external link to the board games related Expo.
User Goals- the buyer's goal is to access the games they desire faster, and the customer care is to provide the customers with adequate information as and when they need the information.
Customer care- there will be links with contact details the users can call or message when they encounter problems
WorkFlow Analysis- users will visit the website, browse the video games by category or manufacturers, check the prices, and click on the call to action button (ADD TO CART or ORDER NOW). They will be transferred to another page with the online payment portal where they will make their payment and wait for the games to be shipped to them or they can download the softwares online.
The communication link- the communication links will located at the bottom left corner and o the left side bar with information on
Customer / user support
Frequency: Round the clock
Criticality Very important
Time: 24 hours
Difficulty: Range from Simple- to complex
Division of responsibility: Everyone is tasked with a specific duty. Labour is divided and specialization is preferred in the job
Task Lists or Inventory
Display products/ inventory
Enable adding to basket/ ordering
Calculate the cost of products and shipment
Notify the buyer and supplier of the purchase and update stock automatically
The system will prompt users to make an order or add to the basket. They users will also be prompted using a pop up email to make a payment to view other products based on their purchase historyInfinix games task sequences/ operational sequence diagram
Procedural analysis for the payment gateways
Task B: Propose design and system requirements. Consolidate your findings from your user and task analysis with the given specifications into a design and system requirements. For example, the number of items to display, the screen size, what colours, how many different screens to display etc.
The website will use attractive colours to appeal to the customers. Teenagers are more attracted to colorful games. Primary colours will be used. The primary colors include red, green and blue.
Security- SSL Certificate: website security will be realized by having an SSL certificate that transports the data files of the accessed website. The ssl certificate includes the files that are transmitted to the browser where the http protocol is activated over the the prot 443 to enable secure connection between one web server on one end and the client browsers on the other hand. It secures the credit card transaction, the customer login as well as other high value data.
A Dedicated IP
The company will need a dedicated IP that will help in the identification of the website. The internet address will be unique and exclusive only to the website and will only allow the other uses to access the website, access the file transfer protocol accounts, and also use the SSL certificate. The website can only have a higher stability, access, and business identity sign the dedicated IP
A high-performance s
The company needs higher performances, high availability server system for optimal uptime. This will also allow the company to add as many subdomains, email accounts, databases as well as subdomains. This way, the company will drive revenue and growth from an IP address.
The company also needs a stable backup system that backs up its data on a daily basis. The company may alternatively use the cloud system to process payments.
The website will have a ticket system for technical support to the customers. Customers with complaints or queries will be allowed to initiate a ticket communication. The company can use predefined CMS provided by wordpress or contact companies such as softaculous to install them an automatic script for ticketing the ticket system should allow the users to send images, video, or other files.
The website should have a chat system for easy connection between the buyers and the customer support team. The chat will be located at the right bottom corner.
Task D: Obtain user feedback. Invite 3-4 potential users (e.g. friends, family members, classmates, etc.) to provide you with feedback of your low-fidelity prototype (your storyboard). Carry out the evaluation according to prescribed methods as in Chapter 4 of your textbook (Shneiderman & Plaisant, 2010) or from other scholarly sources. Use appropriate survey techniques. Analyse the data you have collected from the user evaluation and refine and improve on your initial design.
The following are the responses of the three customers who were surveyed.
Lameck Henry solomon abdul
The system should be interactive for both educated and uneducated people
The system should have adequate graphics to enable easy navigation
The website should have a sitemap to aid in navigation
The system should have internal and external links to the video games reviews to aid in decision making
The system should be backed with a secure SSL system for valuable data security
The website should be pci compliant to help in gaining buyer confidence
The system should have a secure login system that is prominently placed at the top of the web page
The website needs to provide more information on web security.
Adding more security. For example, there should be a trust logo from companies such as comodo. This will help improve the website conversion rate within a possible 256 bit encryption and an additional; point to verify technology
The website needs to include a site map at the bottom to help the users access specific web pages and information faster
The website needs more arrows, and call to action such as click next, buy now, add to cart to enable faster navigation and access
The website should have more categories of games. As of now, the company has only five categories.
The company will have to enable further accessibility to the other products by adding more options. For example, the shoppers should be able to shop by age, gender, and groups. Family games should be different from single play games.
The website needs to add more strategy games deals
The company should add a tab for a wide range of games. For example, bestsellers, new in stock and customer favorites
The company needs to consider having an additional customer account for easy movement of goods to cart. For example, the new deals should be displayed to the customers on the home page
New games should be prominently placed on the front page
The customers should be able to view the products by age, card, party, and all the games category such puzzles, toys, and cards
Featured games should be displayed first to the customers. This will help drive the sales of the favourite games. All the featured games will be pushed to the front page to enable faster conversion
Task C: Develop a low-fidelity prototype using Storyboard (a minimum of 4 screens). Based on the above requirements, develop a preliminary design of the web user interface. At this stage, the prototype is basically a medium to support your initial concept and ideas. For example, the prototype should show where th...
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