Free Essay Sample on Healthcare Leadership and Management

Introduction

Avon Hospital participates in both Medicaid and Medicare. The facility is becoming one of the most high-tech, patient-friendly hospitals in Lorain County. It offers multiple services, including critical care for orthopedic surgery and outpatient procedures. The facility is one of the most technologically advanced hospitals in Northeast Ohio. The availability of wireless communication devices within the Hospital enables free conversation between caregivers. Avon Hospital became the first Cleveland clinic facility from Lorain County to provide diagnostic cardiac catheterizations for people experiencing heart and chest complications. The unique management of the facility boasts its performance up to date. Under the supervision of Dr. Rebecca Starck, the President of the facility, the Hospital has achieved highly within a short period. The Interview with Dr. Rebecca Starck highlights both the progress and the management of the Hospital. Leadership is a critical function of the Hospital.

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Strategies

In most cases, conflicts are hazardous to any organization because they can interrupt an employee's processes or assigned duties. Therefore, I am always at the center-stage In resolving disputes that may occur within the Avon Hospital. I sometimes encourage the employees to embrace one another and try to resolve conflicts themselves. However, I always try to address any dispute immediately. Some of the techniques I utilize in conflict resolution within Avon Hospital are to encourage workers always to have a conducive environment, and talk to each other, listen to each party and understand the issues. This way, I can resolve it without hurting any of the parties. I also seek clarification of the root cause of any problem that arises within the organization to understand each of the parties' grievances. Most importantly, I always encourage my colleagues on the importance of forgiving one another.

Ethics and Professionalism

The issue of ethics and professionalism cuts across all organizations and not just Avon Hospital. Ethics and professionalism have a significant impact on the success of our organization. Therefore, as the president of Avon Hospital, I utilize multiple strategies to promote ethics and professionalism. First, I capitalize on communication. I always communicate and understand each of my employees. I always make sure that each worker is conversant with policies, procedures, safety rules, communication skills, and any other critical information in the healthcare setting.

I also encourage employees to work in diverse groups within the organization. This way, they can know and value each other. In such settings, there is always no room for cultural misunderstandings and preconceived notions.

More so, I ensure I set base standards mainly on objective criteria. A single measure of rules is set for all the employees of Avon Hospital regardless of their background. Each of our employees is treated the same way. Avon Hospital does not make any assumptions about employees based on experiences. It focuses on each of the workers as a person and judges him/her based on failures or successes on personal merit.

Operation Changes

As the President of Avon Hospital, I intend to emphasize cooperation and togetherness so that the staff can work as an organized group. Free interaction and collaboration would ensure the full involvement of nurses, physicians, and doctors to work together to achieve the organization's mission.

Avon Hospital also intends to utilize the frontline staff to identify any patient-related problems because they spend most of the time with the patients. The caregivers would be our source of process improvement, moving forward. By posting hospital objectives, mission, visions, and core values in walls, gates, outlets, and in all rooms, both workers, management, and the public would embrace the hospital services and get reminded of their roles. Any staff should always be aware of his/her role in fulfilling the objectives of Avon Hospital. Therefore, the Hospital intends to avail and put the emphasis where possible so that everybody can familiarize themselves with them.

Avon Hospital intends to be training and re-training the staff regularly to ensure they provide the best and up-to-date services to all the clients. The training would be offered both by management and the staff and from external consultants. The training would be conducted every six months.

The Hospital would continue to invest in technology to ensure the best services are offered to the clients. Therefore, technology would be employed in all departments to make the services more effective and faster. Also, more facilities would be constructed to ensure more patients get accommodated within the facility. For the next five years, more equipment would be purchased by the Hospital to meet the growing demand and capitalize on technology in service delivery.

The changes would have a lot of impacts on the current operations. For example, on training workers more, service delivery would be more effective. More so, patient’s problems would be addressed faster so that diagnosis and treatment can be conducted in the shortest time possible. Also, resources are likely to be utilized more efficiently. The investment in technology and infrastructure would increase the demand for our services and the quality of the services that we offer to the customers. Of course, some of the projects would be very expensive. The cost of training, equipment, and construction costs for the facility are quite costly. Therefore, the budget is likely to increase. However, the management would source funds through various means to ensure the dream for Avon Hospital is achieved in the shortest time possible.

Interdepartmental Interaction

Interdepartmental interaction is a critical aspect of any organization. The cooperation between departments usually begins with excellent communication (Perring, 2017). The management should always facilitate consistent interdepartmental communications so that staff across the departments are continually updated. Organizational departments must update each other regularly. Hospital settings entirely depend on teamwork (Perring, 2017). Therefore, departments work together, with each of them participating in the overall management of the patient. To avoid any form of compromise in departmental relations, every staff task should be well defined. There should also be clear guidelines on the ways of managing uncertain situations to ensure no room for ambiguity regarding the management of patients within the hospital setting.

There are various ways in which hospitals can encourage interdepartmental relations. One of the techniques is encouraging empathy with the organization. Employees are required to take time to understand the issues and constraints that each of the department faces. The culture of mindfulness should be encouraged, such that each team member can keep personal emotions in check. The use of technology, like software applications, notifies the relevant people on any activity's progress. The automated notifications and store of past communication data enable interactions and coordination across the departments, especially in a hospital setting.

Conclusion

The coordination of activities and processes in any organization depends on communication between the involved parties. According to Perring (2017), there is always a strong positive relationship between the Hospital's team members' communication skills and the patient's ability to follow through with medical recommendations, medical conditions, self-management of chronic disease, and ability to adopt preventive behavior. More so, the patient's satisfaction mainly depends on the clinician's strength to explain, listen, and emphasize a certain point, instructions, or topic. The quality of interactions between the patient and healthcare has a keen perception regarding the quality of services. Therefore, the benefit of effective communication in the healthcare setting cannot be underestimated. The patient usually feels connected with clinicians when they can interact freely.

For hospitals, ensuring that patient receives the best care does not just depend on diagnosis and performance of procedures. Communication is a very critical component in all steps of the process of offering health care. For example, the clinic needs to share accurate patient information with another facility, nurses, specialists, group of doctors, and other staff within the Hospital. They usually discuss the best ways to treat patients and avoid any mistakes or coordination issues. All these situations require excellent communication across the departments. According to Hartgerink et al. (2014), any hospital with good communication policies can enrich patients' health, while those without effective communication procedures negatively impact the well-being of the patients.