|Type of paper:||Essay|
|Categories:||Information technologies Electronics Customer service Essays by pagecount|
Computers generate a significant impact on people’s lives by providing substantial improvements in their personal lives. Still, despite the effect, all users of these devices have not been able to overcome frustrations. Since computer technology was discovered, a lot of people have become jobless because they cannot catch up with technological advancements. Users often struggle to comprehend error notifications, plus the amount of time spent by users to get rid of malicious software is becoming a significant struggle of modern technologies. Computer software developers must understand and conduct studies that are aimed at eliminating inconveniences that frustrate operators. Developers also need to develop the skill and knowledge of discovering and handling the roots of user frustrations. One reason that every user is still irritated with new applications is errors. Users always find errors to be very frustrating. When users recognize a malfunctioning program which, in essence, could be a fault of the user, or a problem of bug implementation, or even a poor software design, frustrations are inevitable. Spam emails, pop-up ads, and viruses are also considered to be errors because they make users realize problems that inhibit computers from generating the preferred results and cannot attain their performance objectives.
Furthermore, time delays are a second reason for frustration for users. Most users always desire that every system responds to them as fast as possible. Their experiences gear this attitude in history through interacting with computers. Beginner users, unlike expert users, are prone to wait longer for the networks to respond. Time delays result from several components and actors, and it is not predictable. A common effect of computer delays is that they reduce the taste users have on the content of the websites they were viewing. Emotional reactions can be defined as mood instabilities and physical uneasiness, which increase with the time that users spent on data entry during the day. Complex systems and poorly crafted interfaces contribute to negative emotional responses that can lead to confusion, frustration, and failure (Shneiderman et al., 2004).
Ways of Minimizing Frustrations Concerning the Reasons Outlined
One would suggest lowering frustrations that are related to errors that developers will create software that provides more explicit instructions to users. Developers need to design software that users will have a sense of being in control of a situation or activity. Users must be able to correct errors, which will confirm that the performed actions will change the results in the way one desires. In the design of computers, consistency of information flow is a crucial factor; thus, computers that suffice it are preferable. Moreover, indications or notifications can be provided to users showing them the time left for them to complete a task. Some applications, such as modern web browsers, are doing their best to give information on response time. Even though it is not always to eliminate the factors that cause time delays, it is beneficial to take the necessary measures to prevent time delays when users perform tasks in the computing system (Daniel, 2012). At last, emotional reactions can be reduced by designing highly dependable software, appealing user interfaces, and improvement in training (Shneiderman et al., 2004).
Causes of User Frustration – Natural Failure from The Adoption of New Software or Ambiguous System Design
Human-computer interfaces can cause frustration to users when they are poorly designed. This situation may deteriorate users’ productivity, mood, and interactions with co-workers. One method that can be used to determine frustration produced by natural frustration or poor system design is to ask users to record their frustrations about HCI. However, it is possible interacting with computers for their individual use as opposed to when they are using a computer to perform assigned tasks. The second method is to examine user frustrations in the workplace. Typically, both professionals and students face frustrations as users, and this kind of examination will assist in distinguishing the level of frustration it is. Every level of user faces designated levels of frustration, cutting across young, experienced, and physically impaired users. Research has concluded that young, older, and physically impaired users react differently in the event of errors, response time, and other factors that cause users to become frustrated. Since universal usability in the human-computer interface has been a great and modern goal for all developers in the creation of successful software interfaces, research must be conducted on all types of users. It is the understanding, prevention, and provision of measures that will accommodate different populations of users (Irina et al., 2003).
Methods of Minimizing User Frustration on Physically Impaired Persons and the Best Ways to Serve Them
Around ten percent of the world’s inhabitants, which can be assessed by about 650 million individuals, are faced with some disabilities. A disability can be a cognitive, sensory, or physical impairment that will negatively affect the ability of the user to do their every-day endeavor. Many developers have been forced to increase their innovation in line with the current changes in technology. The result is that the living standards for the physically challenged have been greatly improved. If accessibility facilities can be developed for the physically challenged by designing support systems for them, a great deal of frustration would be significantly minimized. Frustration can be reduced by improving accessibility for disabled people by developing assistive technology that is intended to promote a disabled person's useful abilities. The next proposal for minimizing frustration for physically impaired persons is integrating a technology that is adaptive, which enables the impaired persons to gain from using technology, which previously they could not use. To make sure that one gives back to the challenged community well, a technique that is accessible can be developed to offer more comprehensive applications. Removal of barriers that limit users who are disabled from gaining access to the outside world would drive to creating accessibility of technology. Accessibility should be implemented in the design process of HCI, and developers must keep integrating accessibility, assistive, and adaptivity technology when designing products related to technology (Robert et al., 2019).
As you can see, users can have a bad experience when facing errors, time delays, and incompleteness in the usage of computers. Poorly designed interfaces are often associated with the types of events that cause users to become frustrated. Developers should take measures for reducing frustrations among users by designing more reliable software, better user interfaces, and to improve training. Developers must integrate technology, which will provide accessibility to users with disabilities and meet universal usability in designing their products.
In conclusion, interaction devices provide users with a platform where they receive navigation instructions, localization, position, and interact with information. Apart from computers, other accessories include tablets and smartphones. Human-Computer Interaction is, therefore, something that the user has to take with herself or himself. The architecture and design of these devices are dependent on the user's taste and preferences. Otherwise, their application will be underemployed. The position and layout of features on the screen, for example, will determine the ease of identification and accessibility by the user. Devices that are easy to use are considered to be user-friendly. Color selection and alignment are other vital features that should follow the design of these devices because different users have different tastes for colors and user interfaces. Therefore, all these factors of the model of interaction devices help designers to attain affordance and necessity of the devices, which, if fulfilled, reduce frustrations to the prospective device users.
Daniel, H. (2012). Design: The Art of Reducing Frustration. Flying machine Studios http://www.flyingmachinestudios.com/design/anatomy-of-frustration/.
Irina, C., Jonathan, L., Katie, B., John, R., Ben, S. (2003). Determining Causes and Severity of End-User Frustration. Conclusion and Future Work. http://hcil2.cs.umd.edu/trs/2002-11/2002-11.html.
Irina, C., Jonathan, L., Katie, B., John, R., Ben, S. (2004). Determining Causes and Severity of End-User Frustration. International Journal of HCI. https://pdfs.semanticscholar.org/7eff/871ce258420be2cdcaadf2f2aecf5df4330a.pdf.
Quinn, P., & Cockburn, A. (2016, May). When bad feels good: Assistance failures and interface preferences. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (pp. 4005-4010).
Robert, D., Atkinson, & Daniel D. Castro. (n.d). Accessibility for People with Disabilities. Digital Quality of Life.
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