Quantitative Research Questionnaire - Free Essay Example

I am conducting a study to examine the effects of customer satisfaction in the restaurant. Kindly answer the survey questions below, and your help and time will be appreciated. The answers provided will be solely utilized for the research purpose with your identity kept confidential.

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Kindly Check the Appropriate Answer

Gender

Male

Female

Age: ________________

Do you visit restaurants?

Yes No

If you visit restaurants, why do you do so?

Convenience Luxury experience

Which type of restaurants do you prefer?

Fine dining Casual dining Fast food Café

Food Quality

Do most of the restaurants you have visited offer a versatile menu?

Always Often Rarely Never

Is customer service excellent in the majority of the restaurants you visit?

Always Often Rarely Never

Is the food served delicious?

Always Often Rarely Never

Is the food presentation a factor you consider when choosing a restaurant?

Yes No

How do you prefer your food served?

Hot Warm Cold

Is the time of waiting for a factor you consider when choosing a new restaurant?

Yes, I don't particularly appreciate waiting for long on order No, not always

Price

When choosing a restaurant, do you always consider the prices of the items on the menu before ordering?

Yes No

How often does the price of the food affect the quality of the food in the restaurants you have visited? Does a high price always translate to a tasty quality meal?

Always Often Rarely Never

Does the type of restaurant affect the prices of the meals offered?

Yes No

Most restaurant prices are set accordingly to accommodate the majority of the people living within the community where the restaurant is located?

Always Often Rarely Never

Ambiance

Does the interior design of a restaurant affect or influence your choices?

Yes No

What type of furniture do you prefer in the restaurants you choose?

Wooden Plastic Metallic Any

Why do you prefer this type of furniture?

Comfortable It does not matter

What type of setting do you prefer?

Outdoor Indoor

Do the sitting arrangements in a restaurant matter?

Yes No

Do you prefer music played in the restaurant?

Yes No

What about the programs shown on the restaurant television, which types do you prefer watching?

News Sports Discovery Local entertainment

Service Quality

You prefer confident employees who can communicate clearly

Agree Neutral Disagree

You prefer polite, friendly and helpful service

Agree Neutral Disagree

You prefer a restaurant with a customized service where each customer receives individual attention

Agree Neutral Disagree

You prefer service that is always available; thus no waiting time required

Agree Neutral Disagree

You prefer staff who treat the employees with respect

Agree Neutral Disagree

You prefer a restaurant whose services and staff have the customers’ interests at heart

Agree Neutral Disagree

Location

What do you consider concerning the location of a restaurant

Security

Proximity to social amenities

Accessibility

All of the above

Customer Satisfaction

Please rate on a scale of 1 to 5 by checking the last five columns of the table below where 1 is least satisfied and 5 Very Satisfied, to indicate your satisfaction with any restaurant considering the facilities you prefer to visit.

1 2 3 4 5

The condition of the physical facilities The equipment available for clients Menu Services offered The staff of the restaurant Location and environment of the restaurant Value-added services Overall rating