Essay on Strategic Healthcare Management: Unlocking Employee Engagement

Introduction

Principles within an organization are of great importance as they help management with much ease and thus offer the best services to the clients. In the nursing profession, leadership skills are essential in controlling the sector and ensuring that human resources perform its duties in the best possible. The healthcare industry is one of the crucial areas for any nation as it ensures that the healthcare of any society is well taken care. There have been many concerns by Executives in the healthcare profession to ensure they serve their clients better (Florentine, S., 2020). There have been many approaches to ensure the underlying challenges are addressed and thus offer quality services. The main focus shall be an in-depth analysis of the principles of organizational performance in management.

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Patient Population

There have been various systems that have been introduced to ensure a quality healthcare system has been provided to the citizens. Some of the innovative approaches include a balanced scorecard, among other measures to ensure that patients get the best services from the healthcare centers. The scorecard has many benefits that are associated with it, such as helping monitor the performance within the organization. There have been some financial measures to ensure that the management of the healthcare facilities is done better. This focuses on the internal business processes and customer preferences, among many other approaches. The use of computer applications has resulted in many benefits for organizations and thus. My patient population is the Antepartum women as well as the children who are in the labor, Delivery, Recovery, and Postpartum Unit.

There are several outcomes from the various indicators which are presented. In the case of performance, patient satisfaction has to be improved. The customer base has to be enhanced and thus make the number of OB units increase. This will translate to a rise in the amount of revenue generated. Regarding the quality, the time has to be reduced and thus ensure that the customers are served much better. The reduction of the time in conducting the test, will translate into quality improvement. The number of newborn infections will thus reduce and result in improved healthcare. Regarding patient safety, there will be a reduction in the risk post-delivery unit through the Stedy Transfer device, and this means the mothers will have a safe delivery. The staff will also be protected from the risks that they may face as they conduct their jobs. For the case of engagement, the nurses must be certified to ensure the nursing level is improved. This will help to reduce the cost of staff hiring within the health care centers.

Processes that drive outcomes

Several drivers play a critical role in producing the best outcomes possible. The need to increase the revenue for healthcare is one of the drivers, making organizations improve the facilities' performance. The need to increase the census is a driver process that helps to produce the best outcomes. The need to reduce the rate of infections among newborns is another drive that leads to improved quality of service in the health care systems and thus reduces the death of newborns. There are several drivers that are needed to ensure that the healthcare systems are running as they should and therefore provide quality health services to the women and children.

The staffing pattern is an additional indicator that is important within the healthcare system to ensure that the patients are served much better. To ensure that the patients are attended better, the number of staff needs to be increased to increase the number of patients in the health centers and hospitals. The staffing pattern is essential for a nurse leader to ensure that the budget is allocated for all the employees and thus to address their welfare. This will ensure that they perform their work in conducive environments and provide better services to the patients.

The staffing pattern is essential to the performance data scorecard as it will be easy to analyze the data. In this regard, a nurse leader needs to understand the staffing patterns to help in the scorecard performance. A nurse leader has to be keen and ensure the staffing patterns are watched to be able to give the necessary changes in the scorecard and ensure that it works better within the healthcare setup.

Advantages of scorecard

A balanced scorecard helps create better strategic planning because it provides better communication and a building framework. The balanced scorecard allows managers within the healthcare setting to think about the strategic objectives. It helps to focus on the future performance of the organization. A balanced scorecard helps to point out the essential areas within an organization and thus helps to make a precise evaluation of how the organization is performing. It helps an organization to identify the areas that require attention and regarding the company mission and vision.

The scorecard helps to achieve good management of the organization and thus drive excellent performance within the organization. The information is managed better through the use of a scorecard and therefore makes it easy for the managers to perform their functions. Organizations that use a balanced scorecard have proved to have better management of information and quality decisions that they make. In this regard, this translates into better well-being of the healthcare setting and better service delivery to the patients.

The scorecard demonstrates the gaps that exist in the healthcare system and helps to address the issues better. In this regard, the scorecard is a good idea as it helps to resolve the problem facing the organization by looking at the gaps that do exist. Without using the scorecard, it would be difficult to identify the gaps in the healthcare setting. In this case, the scorecard within healthcare is a good idea as it helps identify the differences that do exist within the organization. This will help the management to understand the best approaches in which the gaps can be addressed and provide the best solutions.

Current trends in healthcare

Employee engagement refers to the extent to which the employees within the organization feel passionate about the kind of job they perform. This helps the employees to feel committed to the type of work that they do. It is one of the current trends in the healthcare setting, which is a matter of concern in the modern world. Trust between the employees and the employer is important for the success of the organization. Today employers need people they can be able to trust in the work that they are doing. There are many employees who are disengaged from the work that they do.

Several factors may result in employee disengagement from work. They include poor management, and inferior communication methods, among many other reasons. Today organizations have the mandate to ensure employee engagement has been addressed to ensure that there is an ethical manner in which jobs are done. Today the issue of trust between the employees and employers is an issue that requires to be addressed to ensure that all the stakeholders work efficiently. In this case, the relationship that exists between the employees and employers is a matter of concern and needs to be addressed. In this regard, it is a current issue that needs to be addressed and find a lasting solution.

Shared governance is a process and structure of partnership that promotes accountability and equity. It is one of the current issues within the organizations, and thus it is a matter of great concern. Today many of the employees share governance and therefore need to be done in the best way to avoid blame games. The main goal of shared governance is to have an efficient and effective system in which the patients are served much better. Today many of the managers are sharing management with their juniors, which has helped to deal with the issue of vacuum when some of the employees are absent from the working stations. It has to be done efficiently to avoid inconveniences as those obligated with the responsibilities have to bear personal responsibility in case of any eventuality.

Relationship

Workplace Relationships Relative Effects

Working environment Employees who are highly engaged within their working environment have a high quality in their service delivery. They are likely to produce better services than those who are not engaged in their workplaces. When the working environment is conducive, the employees are more likely to produce better results. In the case the employees work in an environment that is not conducive, they are likely to perform low-quality services and thus result in customer dissatisfaction.

Management - Employees

A positive working environment makes employees produce the best results. Therefore the management needs to create an environment that is conducive to ensure that health practitioners provide the best services as possible.

Employee - Employee

In this case, there is much importance in ensuring that the employees work in harmony are comfortable at their work stations to ensure that they produce the best results ("Relationships between healthcare employees and managers as a resource for wellbeing at work", 2020). The working environment should be free for interaction to ensure that the employees perform their responsibilities in the best manner possible and thus serve the patients much better.

Current tools

CSR is a tool that is used today in many organizations to engage employees and ensure that they produce the best results ever. The device is used to train, recruit, and engage the employees within an organization. In the United States, the tool has been used to help employees conduct their functions in the best approaches possible. Other companies are involving their employees through CSR to ensure they mentor them in the best way possible and produce the best results. There are various reasons why companies engage their employees in the program.

Multiple organizations are committed to employee wellness, and thus they have a good relationship between the employees and the organization. Employees who are devoted to their jobs are more engaged compared to those who are not committed at the workplace. Those organizations were more competitive compared to the ones who did not engage their employees more. There are several models of engagement, such as the transactional and the developmental, among others. Each of the models is based on the psychological contract. The employees are given benefits and packages to ensure they are rewarded for their excellent work. Through the tool, the employees can better engage their employees and thus result in better performance for the entire healthcare profession.

Improving Employee Engagement

To ensure that the employee engagement plan is improved, the survey results need to be reviewed, and the area of focus identified. The possible solutions need to be identified and brainstormed to ensure that the employees perform their duties to their level best. There are six steps on how to create an employee engagement plan. One of the first critical steps is to determine what has to be established. The second step is to solicit employee feedback. After this is done, the scorecard's data must be analyzed ("Why is Employee Engagement Important to Company Success?” 2020). The feedback has to be sufficient to help engage the employees better within the healthcare setting. To ensure that employee engagement is improved, it is essential to encourage flexibility within the working environment.