|Essay type:||Analytical essays|
|Categories:||Company Strategic marketing Leadership style Leadership management|
The business swims in a world of opportunities. These are the stepping stones for the next dispensation of progress. Among the top prospects available for the business include; technological innovation, growth in various industries and growth of developing markets (Yang, 2019). The developing markets provide a new fishing ground for the business, while technology provides the company with the opportunity to keep on improving its products and services. Growth in other industries allows for partnerships with other entities, which will see the growth of Walt Disney business.
These are external factors that can reduce the business performance. They come as hindrances in the market, and a business must find ways to avoid them or adapt to their existence. Some of the threats include; technology disruption, competition and digital content piracy (Yang, 2019). Walt Disney faces stiff competition from businesses such as Warner Media, Comcast, and Sony. The entertainment industry is also facing great technological disruptions as new technologies emerge now and then. A business must withstand market threats to make progress in the market.
PESTLE analysis evaluates the external factors affecting business. PESTLE is an acronym for Political, Economic, Social, Technological, Legal and Environmental analysis (Brown, 2019). All these are external factors with a great impact on how a business operates. Since the firm has no control over external factors, the management must always find ways and strategies to cope with the business environment. These factors must be considered in the lenses of threats or opportunities for the business.
Political factors are aligned to policies developed by government and related agencies. In the case of Walt Disney, the company can take advantage of stronger intellectual property protection laws, as they worry about shifting free trade policies (Brown, 2019). Major markets like the United States, Australia and the United Kingdom have stable political conditions. On the economic front, markets around the world are developing quite fast, creating opportunities. Nevertheless, the slowing growth of the Chinese economy and trade embargoes create a threatening situation for the business (Sturgill, 2019).
Businesses are affected by socio-cultural factors. There is an increasing level of activity online, love for leisure has improved, and the cultural diversity of people all provides opportunities for the business. Technology offers as many opportunities as it provides threats for Walt Disney. High research and development is costly but comes with a chance to steer ahead of competitors (Sturgill, 2019). The rise on mobile devices use, which are state-of-the-art, increases possibilities for a bigger customer base.
The natural environment imposes limits and provides opportunities for the business. Walt Disney can gain from increased industry support for sustainability, while the worsening cyclical weather is a threat to the theme parks (Brown, 2019). In freezing winter season, it is highly unlikely to see people in the theme parks. Legal factors are broad and cover broad areas of operation. Walt Disney has to observe all the laws in place to sustain its presence in the market. The regulations cover environmental issues, intellectual property and consumer rights (Brown, 2019). The business should exploit them as opportunities.
Walt Disney Working Experiences
At Walt Disney, the concept of international business and multinational operations hits closely. Every day, one interacts with people from different nationalities and cultures. The company values clients from across the globe, and they have services tailored to the different tastes for the client base. Probably, having been in business for too long have allowed the business to establish the many approaches with which they handle clients on a day-to-day basis.
Experiences at the foods and beverage in the Magic Kingdom and the restaurant, Peco’s Bill Tall Tale Inn and Café, can be very amazing for anyone. One has an opportunity to learn the intrigues of Walt Disney World, and have a first-hand experience of the hospitality of this company. As an entertainment business, they have significantly committed to hospitality. Every employee is aware of the targets that the business has set, and they understand their role in the process. The supervisors and managers communicate from time to time to ensure that employees have a god grasp about their roles.
Whenever a customer visits the food and beverage section at the park, they must get an experience like no other. The client must feel value for their money. It is the principle belief in the premises that the focus must always be on the guest. There should not be one guest who leaves the theme park feeling agitated or angry at the services received. Supervisors can reprimand any employee who mistreats a guest, even when the guest was clearly on the wrong.
At the company’s merchandise store, Disney Emporium, the working experience is amazing. This souvenir shop represents everything that Disney is about. One can find apparel, plush toys, pins, candy, among other things at the store. It is an absolute explanation of the magic of Disney World. Being there for two months was quite short, but there is a lot to learn. The attention that customers receive is top class, and could be the reason they always keep going back to the theme park. Further, the Emporium was a chance to witness first-hand the company’s mission to inform; through the vast collection of Emporium Books. The customer experience at the merchandise store is second to none.
The strategy of Walt Disney World is customer-centric. The satisfaction of every employee should be derived from the satisfaction of the guests who visit the premises. Any service rendered to guests must be the best quality possible. The client should always feel that the service rendered is much better than the fee paid. With that feeling of satisfaction, the client is likely to visit again or refer their friends. Customer loyalty is fundamental to business growth and progress (Kanagal, 2018). The business understands that exemplary quality in customer service leads to customer loyalty, and the longevity of the business in the market is assured. Periods at both the Disney Emporium and the Peco’s Bill Tall Tale Inn and Café were true stints of the Disney experience.
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