Offers outstanding customer care skills, study work ethics and connected experience to contribute effectually in an extremely inspiring work environment.
Self-motivated, detail-oriented, and driven individual with broad experience. Looking for a Front Office Agent position to apply organizational and clerical skills. Seeking to apply my skills in administrative duties in a reputable organization to ensure customer satisfaction in a polite and courteous manner.
Key Skills and Abilities
Experience in handling front office operations.
Strong communication, interpersonal, and multitasking skills
Strong problem solving skills and handling customer complaints
Persuasive marketing skills
Ability to work for longer hours Flexible for all shifts, and work on holidays and weekends.
Bend over backwards for customers satisfaction
Strong interpersonal skills
Excellent written and verbal skills
Microsoft PowerPoint, word, outlook and internet application
George Brown College:
International Hotel management CertificateSept 2015- Present
CPR, First Aid, SanitizeNovember 2015
Smart-serve February 2016
T.L. Kennedy Secondary School:
High School Diploma June 2011
IMAGE HAIR DESIGN- Mississauga, ONMar 2016-present
Greeting walk-in customers, addressing their needs, handling appointments, booking appointments, answering phone calls, and providing details on types of trends, designs, products, and prices provided by salon.
Handling cash, distributing cash, ensuring the shop is maintained at regular intervals at all stations
Maintaining scheduling and event calendars.
IMPERIAL HAIR DESIGN Mississauga, ON Jan 2016-March 2016
Providing prompt-courteous and friendly services to clients during walk-ins.
Ensuring customers enjoyed their services comfortably and paid to the shop.
Participated in promotion and marketing for services and styling products
Nappy's Hair Shop- Mississauga, ONOct 2013-Sep2015
Managing walk-in and booked appointments, scheduled appointments, provided information to customers.
Maintained knowledge of latest trends and styles.
Handling customers problems or concerns personally to ensure appropriate resolution steps were taken to maintain customer satisfaction. POPEYE'S CHICKEN & BISCUITS- Mississauga, ON Jun 2012-Aug 2013
Handling cash dealings with customers
Issuing receipts, change, refunds, or tickets.
Greeting customers when entering or leaving the premises.
Redeeming coupons and stamps
Assisting customers by providing information and resolved their complaints.
Providing assistance and training to new cashiers.
Maintaining daily, weekly, and monthly report of transactions
AGENCY- Mississauga, ONSept 2011-May 2012
Unloaded incoming inventories and place products onto shelves.
Maintaining clean delivery supply bay; complying with rules, regulations, and procedures.
Maintained checkout areas and carried out general duties, such as mopping floors and emptying trashcans.
Attendance of educational workshops and reviewing publications to
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