Essay Example on Application of Systems Thinking in Human-Centered Organizations

Published: 2022-02-17
Essay Example on Application of Systems Thinking in Human-Centered Organizations
Type of paper:  Essay
Categories: Management Systems thinking
Pages: 4
Wordcount: 890 words
8 min read

Foremost, the universal principles initiated in systems theory can be utilized to research and comprehend the essential functioning of any firm or organization. Numerous tenets explain human-centered organizations through system thinking. Some of the principles include; acting in social and responsible ways; being open and trustworthy; ensuring health, wellbeing, and safety are the priorities of the business organization; adopting a complete system initiative; capitalizing on a person differences as a strength of the organization; and valuing employees and creating a meaningful work condition.

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The well-being of humans is currently acknowledged by the seven largest economies in the world as a crucial economic standard to enhance conventional estimates of general output. Arguably, firms are not only determined by their return on their funding of their proprietors but also by how adequately they satisfy their role as well as the responsibility to the community it serves. As each person is a representation of numerous different processes harmoniously working together, it, therefore, becomes evident that any organization of human beings merely adds a higher level of systematic abstraction. Just like human body organs perform their functions to support life, every member of an organization plays crucial roles in ensuring the purpose of the business organization is achieved. Endsley (2016) argues that the positions held by volunteers, employees as well as other members in an organization are entirely seen, quantifiable and understood. Current systematic research into human-centered organizations has shown a rising significance on the functions an organization's clients and customers play as valuable feedback. To this extent, therefore, new principles that emphasize the significance of utilizing human-centered model process have evolved.

Nonetheless, an international organization for Standardization (ISO) is the main features of a human-centered organization. The organization ensures usability as well as accessibility of strategic objectives of a business. To enhance efficacy in making important choices, human-centered systems hypothesis have used ideas of universal systems theory to the blueprint of a business firm and its products. Arguably, the perception of an organization linked with products as well as the services it offers, a human-centered design initiative can assist the whole organization to become more human-centered. Human-centered distributed information design (HCDID) model as asserted by Salvendy, (2012). Each step in the Human-centered distributed information design representation emphasizes the significance of feedback information from the consumers or customers. Increasing the conventional design systems, the HCDID version appends conservative feedback information loops from end-user to lead the flow of the design. As stated by HCDID version, the informational feedback is displayed in numerous classes, for instance, user analysis, representational analysis, work evaluation as well as functional examination. These classes of analysis as studied by end user assists the HCDID to assume an effective human-centered initiative in designing software as well as information systems.

Studying the end user, HCDID model stresses usability and accessibility of a product. Nevertheless, adding additional informational feedback will help the business organizations to ensure favorable impact design decisions from a human-centered as well as systematic initiative. HCDID model will assist an organization to enhance the satisfaction of customers since it the study focuses mainly on the needs of clients. Additionally, the human-centered approach helps in designing desirable relationship for individuals in and outside the organization, utilizing development of the product as the tool to shape the relationships and the organization. Prioritizing customer satisfaction will enable satisfied customers to higher value products and the services provided by individual organizations. Human-centered development of the product, however, transforms the environment of an organization. Study of the human-centered organization has established that the general result of the design system is an eventual product and that an organization can be a product of its own right.

Moreover, using system thinking to the above claim is easy to ensure the organization has an intrinsic influence on all the subsystems. Guastello & Gregson (2016) opines that the relationship between a product and the provider relatively increases especially where it meets the needs of customers. Human-centered design model has included a new communication channel between the end user and the organization so that it could improve the satisfaction of customers. The inclusion of the communication channel in the human-centered design model will ensure that the challenges, as well as the needs of customers, are adequately addressed by organizations. Notably, most of the shortcomings and problems with various products as well as services cannot be foreseen until they are released to the public. Therefore, by adopting human-centered approach as a design process is very significant because it enhances the satisfaction of customers. Adding more and more channels of communication provides an avenue for organizations to be more human-centered than in the past thereby improving its relationship with customers. Organizations are in a position to provide products that promote positive perception when they embrace informational feedback design. Further, when end users are considered, the organizations incessantly build good relationships with its customer thereby increasing sale volume. Human-centered design in organizations plays a significant role in its success and development.


Endsley, M. R. (2016). Designing for situation awareness: An approach to user-centered design.

CRC press. Retrieved from:,2014&ots=dJIHB5oUfH&sig=Cu54Se6Pql5_tvDsFAsZj1lbr7g&redir_esc=y#v=onepage&q&f=false.

Guastello, S. J., & Gregson, R. A. (Eds.). (2016). Nonlinear dynamical systems analysis for the behavioral sciences using real data. CRC Press. Retrieved from:

Salvendy, G. (2012). Handbook of human factors and ergonomics. John Wiley & Sons. Retrieved from: HYPERLINK ",+G.+(2012).+Handbook+of+human+factors+and+ergonomics.+John+Wiley+%26+Sons.&ots=pYmsCRSzkc&sig=4huqFezC8-I5fjx8SqHHCoFRrmg&redir_esc=y#v=onepage&q=Salvendy%2C%20G.%20(2012).%20Handbook%20of%20human%20factors%20and%20ergonomics.%20John%20Wiley%20%26%20Sons.&f=false",+G.+(2012).+Handbook+of+human+factors+and+ergonomics.+John+Wiley+%26+Sons.&ots=pYmsCRSzkc&sig=4huqFezC8-I5fjx8SqHHCoFRrmg&redir_esc=y#v=onepage&q=Salvendy%2C%20G.%20(2012).%20Handbook%20of%20human%20factors%20and%20ergonomics.%20John%20Wiley%20%26%20Sons.&f=false.

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