Service Quality Satisfaction before Moving In

Did the house qualities and conditions meet your expectations? If yes, does the house help you achieve your goals, if no, why?

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

Order now

What is your favorite part of the house, what do you like about the house and what would you like to improve if you had an opportunity to improve?

Please dare your level of satisfaction with the home in the factors below in a scale of one to five. 1 being very dissatisfied and 5 being very satisfied

Statement Very Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied

Continuous communication with you before moving to the new home Commination when moving to the new home Communication after moving into the new home Their ability to follow through on their promises and commitments The response time to concerns, complaints or questions Service Quality Satisfaction When Moving In

4. Please rate your satisfaction with the company

Statement Very Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied

Overall thoroughness of the process of inspection The amount of time the co many scheduled for and the pace of the inspection They are accurate in recording all the follow-up items that were noted during the inspection Service Quality Satisfaction After Moving In

5. Please rate your satisfaction with street Homes on

Statement Very Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied

Response time for any form of repair or outage emergencies The staff's willingness to schedule a repair at a time convenient to the homeowner The repairmen's ability to complete the repays and installations and leave the property clean and without damages The quality of services and repairs Presentation of the repair person as well as knowledge or experiences of the handymen's responsible for the repairs 6. Please rate your satisfaction with street Homes on

Statement Very Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied

Accessibility of the company to you The ability of the management to listen to the homeowners and understand their unique needs The overall effectiveness of the communication channels, strategies, and depth Satisfaction with the Home Readiness

7. Please rate your satisfaction with the street on Home Readiness

Statement Very Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied

Interior of the houses Exteriors Landscaping process and quality as well as grading driveway Building's common areas such as the lobby pool, stairways, garage, and fitness center Customer Service After Moving in

8. Please rate your satisfaction with street homes:

Statement Very Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied

Response time to customer calls Flexibility with repair schedules Quality of repaired and services Ability to instill confidence in their work 9. Considering your expectation with the street homes, how does your experiences company with your expectations.

Average Above my expectations

Met my expectations Below my expectations

10. Could you please describe all those instances in which the company exceeded your expectations to make the process of home buying and wondering interesting

11. In overall, how could you rate the quality of services received in consideration of the time, effort as well as money sent on the homes?

Much worse

Somewhat worse

Than expectedabout what

I expected better than

Expected much better

Than expected

12. do you feel that your transaction with the company are more secure

13. do you think the company has your best interest at heart

14. do you find the company's handymen knowledgeable enough to understand your specific needs

16. is there anything that you feel the company should improve on in terms of

house quality

customer services pre, during and after purchase

utilities

Resource (water, paper, trees, sand) wastages and conservation

17. How does the design of the house fit into your overall expectations in terms of convenience, security, safety, health?

18. How do you view the prices? Do you get value for your money?

19. Considering your overall expiries with the company staff, houses and other services, how likely are you to recommend the company to a friend or your colleague.

20. please describe your worst experiences with the company. Would you lie to be compensated by the company? If yes, how much? If no, why

Thank you for your time and feedback. I sincerely appreciate your honest response. I will ensure that your input is used specifically for the study.

Site:........ ................. House Unit #: .................... (optional)

Date:........................ Name:...............................(optional)

Phone Number: ................................................ (optional)

Age:...................