The airplane crash
The airplane crash in Cali Colombia was one of the most tragic crashes that claimed the lives of many people.
BRITISH AIRWAYS SERVICE
British Airways has adopted the theoretically described new model in the management of its personnel, whereby the company values its employees highly, and invests in them just as much as they invest in technology during the provision of services. Technology is used to support the personnel as they carry out their duties, rather than replace them. Compensation is linked to performance for every staff member. The airline has thus adopted an application (app), which they hope will help the managers to connect with the employees.
SERVICE MANAGEMENT AT BRITISH AIRWAYS
British Airways is amongst the worlds largest airlines, nd flies to about 94 destinations in the world. Service management in the airlines is something that is taken with very serious consideration in the company. The company has organized its aircraft transport services into the short haul, mid-haul and long haul. In these groups, the flight experience on offer ranges from a variety of services, from economy to first class flights. The company has designed its service delivery process to try and ensure quality is met in every aspect of the service delivery process.