Assessment in Real Estate Workplace

Workplace assessments are participatory assessments of workplaces, such as a real estate entity either as a whole or one specific section. Assessment may be carried out by to scrutinize health and safety of organization surroundings or the roots of the existing clash. Unearthing needs, strengths, threats, and opportunities in the workplace, give managers and human resource personnel a clarity. For instance, they require to improve coherence, meet goals, and ensure a culture which exhibits the outlined values. A workplace assessment is done when management determines that it is imperative to become attentive of the exact nature of the issues which are being conveyed. When this is determined, then it is possible to agree with the concept that certain topics are creating hitches and build an action plan to get a solution. Each real estate entity has its methods for carrying out a workplace assessment. In the long run, the aim is to pinpoint areas in the company that is meddling with professional conduct or work completion. The purpose of this paper is to discuss predictive and criterion assessment in real estate workplace, provide empirical evidence, propose strategies to improve assessment and identify psychologists roles in the organization.

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Predictive-based Assessment

It refers to pre-hire assessment test screening more than past experiences and education of a candidate. In real estate, an interviewee may go through personality test practice, spatial reasoning, math extra exercises, video tutorials, personality profiling, verbal reasoning, or figural reasoning. The test mainly measures a candidate potential and aptitude scientifically in the most reliable ways, thus adding more rigor decision of hiring (Adnan & Razali et al., 2017). Sales candidates are likely to be required to show a competitive nature, high motivation to attain results, and the capability to initiate and close sales. Through this test, an employee is placed in a position where they are mostly like to perform well. Psychologists (assessors) also matches a candidate values with the job position. Properties such as apartments or condominiums these days are gaining both value and demand in the market. Therefore, recruiting the right people for a sales role makes the company property sales increase and also thus room for expansion.

Criterion-based Assessment

This test uses benchmarks such as creativity, attendance, quality and quantity, effective communication, and cooperation to evaluate a sales agent performance. In real estate agents deal with property sales such as apartments or condominiums. Some agents usually make more sales than others, thus boosting the company profits. The company, at times, gives promotion to the best-performing employee, offer bonuses or increase the salaries. All this is determined by assessing the employee's sales records and client's feedback. This type of assessment is crucial as it motivates the less performing and also makes the employees happy. The test is formed based on the goals and objectives of an organization. It also allows the company psychologist to uncover weakness and help the sales agent overcome them. (Meng & Zheng et al., 2016).

Predictive and Criterion Work-based Assessment Empirical Support

Predictive or pre-employment assessment test according to data provided by Talent Boards 2016 Candidate Experience Research shows that many companies have adopted it. The report shows that 82 percent of the companies are using pre-employment test, and assessment methods are advancing with time. Talent Board Study indicates that 54 percent of these companies are using job simulation screening. On the other had 51 percent of the companies are using cultural fit screening method, which is an increase from previous years. Currently, organizations are using assessment at every job level recruitment, not just executive positions. Gayle Norton, talent strategy director, suggests that people such as sales agents won't last in the job if their personality fails to match with what they do. Gayle also points out that, candidates might be proficient in using of technology to deliver customer's service. But, failure to have the right character to cope with customers, understand, patient and flexible they likely won't flourish or keep their jobs as sales agents (Dave ZielinskiJ, 2018). Eric Hanson, (DDI) Development Dimensions International assessment director in Pittsburgh, says than one criterion often overlooked in evaluating assessment is adaptability. Firms are evolving swiftly meaning that some responsibilities are transforming or vanishing more swiftly than ever. With changing technologies and the emergence of new corporate policies, diverse abilities are required in the labor force, plus assessment has to be carried out for change flexibility. Professional says that screening offers not only intellectual horsepower or capabilities but also cultural fit, motivational drivers, and personality traits. This help determines which candidate may thrive in over the long run or those that may not.

Most corporate real estate organizations have some systemically built performance measurement system in place. Forty-two percent of those systems are a part of the company-wide performance measurement system. These company systems in all organizations are based on a general performance measurement framework with Balanced Scorecard being the most popular 23 percent. Also, eleven percent of them being the second most popular. A few companies have established and used their measurement system in addition to a companywide performance assessment system. (Oladokun & Gbadegesin, 2017).

Strategies to Improve Work-based Assessment

For work-based assessment improvement assessors should adopt the following approach. First, psychologists or assessment providers to conduct comprehensive research for candidate's tests to correctly predict a person's output and corporate outcome. This is not as easy as formulating a short questions where only few authentication studies are done with a small number of people. A considerable data quantity requires to be collected and analyzed to confidently outline an employee behavior and determine their performance (Massie & Ali, 2016). Second, employers ought to evaluate assessments methods, how accurate they relate with actual sales skills and work output over time. Management to make sure that firms are contributing in science, which causes serious differences between valuation plans. Employers also to be certain professionals or assessment providers invest in both science and assessment software as technology is moving fast.

Lastly, assessment provider to shift from using multiple choice questions and commence using (AI) Artificial intelligence to obtain new data points from videos of candidate's interview (Massie & Ali, 2016). A recruiter can evaluate a candidate based on tone, facial expression words they use. Based on the job the candidate is applying with this technology, it only takes 20 minutes for interview recruiters to get comprehensive data on how customer-centric, risk-averse, or empathetic a candidate is. AI uses scoring of answers to unstructured questions on tests done by the interviewees. Artificial intelligence learning makes this more advanced form of scoring more practical and concrete. To get such a good score for a human being, it takes a lot of time and resources, especially if the data volume is enormous. The algorithms, for instance, can inform recruiters that given precise test results of a candidate, this is the odd of their success based on the past performance of similar individuals in the same industry. AI makes interviewers work easy, fast and especially more accuracy compared to a human being.

Industrial-Organizational Psychologists Role in Work-based Assessment

Psychologists in industries and organization make sure that workers are healthy and happy in the place of work at the same time being productive. Sales agents, at times, get a hectic day as some clients have many complaints or demand, and also others are tough to convince. Through the help of a psychologist, both employer and employee get a win-win as the company leaps good profits. Most psychologist in this area report they have immense job satisfaction. A psychologist in the real estate workplace mostly operates the Human resource office regarding the fitness in a particular position or their health (Christensen, 2017) closely. Those who rely on the latter tend to match employees to specific tasks depending on their characteristics. In contrast, those who pay attention to the well-being of individuals in the workplace will have a more diverse role. They also apply psychology principles and research techniques to solve issues and improve life quality within the company department such as; sales, marketing, management, administration daily. Psychologists perform the following roles in an organization;

Screening employees

Industrial-organizational psychologists interviews employees to determine their morale makes a note and observe employees working style. They also assist in making recommendations based on results and carry out workers performance assessment. Personality tests can be applied to determine which employees might work best as a team. At times screening current workers will lead to a psychologist's endorsement to hire new, better-qualified workers. In these settings, the hiring process will be observed and probably improved. (Cheung & Huang et al., 2016).

Development and Training

The psychologist evaluates how employees react to training sessions, new policies, and programs and give feedback to the organization management. An industrial and organizational psychologist also provides advice on how to best to motivate the workforce based on employee screening and interviews to result done during recruitment. (Cheung & Huang et al., 2016).

Planning and Revising Policies

Industrial and organizational psychologists may recommend modification of procedures and policies in place if he or she sees they are lowering employee's morale. He or she can also propose how to improve behaviors and attitudes in the workplace. At times they help amend specific rules through detecting the effectiveness of training programs and help in creating particular policies or draft new ones, the entire book of company policies and procedures. (Cheung & Huang et al., 2016).

Future planning and Restructuring an Organizational

Psychologists are tasked to help communicate a new plan implemented to employees and assisting in the change itself. They also work with the management to make changes within the organization that improves worker output. Also, it ensures that an employee's morale remains high during periods of change. It is often necessary to reshuffle managers and officials or change roles in the same industries or other companies, with the help of a psychologist these changes become easy for employees. (Christensen, 2017).

Both predictive and criterion work-based assessment is crucial to every organization, not only real estate. Through the screening method, company productivity increases as an employee's role are matched with his or her character traits and values. Supervising health and safety of people in the workstation as an industrial-organizational mental health professional can encompass a number of duties. Mostly, an industrial psychologist will pay attention on how social standards affects the health of workers, in addition to ways management methodologies affect self-esteem. In case they find the workers are negatively influenced by the functioning side of their place of work, they can make commendations in line with scientific methods.

References

Adnan, Y. M., Daud, M. N., Alias, A., &am...